Can I change plans later?
Yes. Plan changes happen through billing management, and proration details are shown before the change is finalized.
Support
Billing problems need an obvious path, not a dead end.
Use this page for billing questions, onboarding issues, invoice requests, pre-purchase integration questions, or plan-change guidance. If the payment experience fails and support is hidden, the portal has already failed.
Before you purchase
Want to confirm Synkly fits your current software?
Contact us before choosing a plan if you need to confirm how booking, intake, insurance collection, or admin setup can connect with your current workflow. Do this especially before annual payment, because annual payments are non-refundable.
Contact support
Send the issue with enough context to avoid back-and-forth. Mention whether the problem is billing, payment method, onboarding, or plan selection.
Before you contact us
- Check whether the subscription is still active.
- Confirm the dashboard shows the paid onboarding record as active.
- Use the billing portal for payment-method updates and cancellations first.
Is billing monthly or yearly?
Monthly billing is available on every plan. Annual payment saves 10% and is non-refundable, so contact us first if you need integration confirmation.
Can I cancel anytime?
Yes. Cancellation is handled through the billing management flow, with your subscription status remaining visible in the portal.
What happens after payment?
Synkly marks the owner portal account as paid, syncs subscription status from Stripe, and keeps billing visible in the dashboard.