Synkly cancellations and refunds

Synkly is operated by Panther Group LLC. Refund, cancellation, and billing-error questions can be sent to support@panthergroupllc.com.

Panther Group LLC operates from Puerto Rico, United States.

For notices that require mailing instructions, contact support for the current process.

Monthly subscriptions can be canceled through the Stripe customer portal when billing management is available for the account.

Canceling a monthly subscription stops future renewal. Payments are non-refundable except where required by law, where Panther Group LLC confirms a duplicate charge, billing error, unauthorized charge, or where Panther Group LLC approves a written exception.

Annual payment includes a 10% discount and is non-refundable. Choose annual only after confirming the plan, workflow fit, and software expectations.

If your office needs integration confirmation before buying, contact support before selecting annual payment. Payments are non-refundable except where required by law, where Panther Group LLC confirms a duplicate charge, billing error, unauthorized charge, or where Panther Group LLC approves a written exception.

Refund requests must be submitted through support with the owner email, business name, subscription details, and reason for the request.

Submitting a refund request does not guarantee approval. Panther Group LLC does not refund payments simply because a customer changes preference after purchase.

A refunded payment may immediately block onboarding or admin setup eligibility because the paid subscription state is no longer valid.

If you believe a payment was charged in error, contact support as soon as possible and include the invoice or Stripe receipt reference.

Chargebacks, fraud concerns, duplicate payments, and failed checkout states may require manual review with Stripe billing records.